Frequently Asked Questions

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Everything travellers usually ask us before booking — if yours isn't here, just message us on WhatsApp.

General

Why should I book with Get Tripped instead of planning it myself?

Because we've actually scouted every route ourselves — the homestays, the timing, the little detours that make a trip good. You get a trip captain who's done the route before, not a printout of hotel bookings.

How do I actually book a trip?

Browse a trip, sports package, or stay on the site and hit Enquire Now — or just message us on WhatsApp directly. A trip captain confirms availability and pricing within a day, and we take it from there.

Can I customise a trip instead of booking a listed package?

Yes — tell us what you're picturing when you enquire and we'll build around it where we can. Some things (fixed group departures, event tickets) are less flexible than others.

How do I change details on a booking I've already made?

Message us on WhatsApp with your booking reference and what needs to change. We'll confirm what's possible and if any cost difference applies.

Do you handle group bookings for 10+ travellers?

Yes, though pricing and logistics differ from our standard small-group departures. Mention your group size when you enquire and we'll quote accordingly.

Costs & Payments

How is trip pricing calculated?

Based on stay, transport, permits/tickets, and group size for that specific departure. Prices shown on the site are indicative — final pricing is confirmed when you enquire.

What payment methods do you accept?

Bank transfer, UPI, and card payments via our payment partner. Payment details are shared once your booking is confirmed.

Are there any hidden fees?

No. Applicable taxes and any optional add-ons (like Experiences on villa/hotel stays) are always shown clearly before you confirm — nothing gets added afterward.

What's the refund process if I need to cancel?

Depends on how close to departure you cancel — full policy is shared at the time of booking. Some components like event tickets and visa fees are non-refundable regardless of timing.

Do you offer instalment or EMI payments?

For larger trips, yes — a deposit followed by a balance due closer to departure. Ask about this specifically when you enquire.

Safety & Trip Logistics

Do I need travel insurance?

We strongly recommend it, especially for international trips and higher-altitude routes like Spiti. It's not included by default in most packages.

How do you vet hotels, villas, and local operators?

Our trip captains visit and stay at properties before they go live on the site. We don't list places we haven't personally checked.

What safety measures are in place during group trips?

A trip captain travels with every group, carries basic first-aid/oxygen support where relevant (like on high-altitude routes), and knows the nearest medical points along the route.

Can you accommodate accessibility or medical needs?

Tell us about it when you enquire and we'll do our best to plan around it — some routes (like Spiti's high altitude) have real physical constraints we'll be upfront about.

Is my personal data protected?

Yes — see our Privacy Policy for the full details on what we collect and how it's used.

What happens if there's an emergency during the trip?

Your trip captain is your first point of contact and is trained to handle on-ground emergencies. We're also reachable on WhatsApp throughout your trip.

Need help? Talk to a trip captain.

Can't find your answer above — a real person responds, usually the same day.

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